So new hub 5 installed. Phone attached to dongle. And phone does not allow incoming calls. Outgoing work. Incoming when answered just drop the call. Tried another phone. Same thing.
and NO SUPPORT from Virgin first or second level.
what does it take to get help? When I’m paying a lot for the service.
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The problem occurs on all inbound numbers. I have seen withheld on the display and also non withheld numbers. Call drops as soon as I pick up the receiver.
Tried two phones, same problem.
thanks for any advice you have.
I have exactly the same issue as yourself. I've just spent the last 30 minutes speaking with support to get this issue resolved. I was told it is a known issue affecting all Hub 5 boxes and the issue will be resolved in 24 ours.
Is yours now working or are you still facing problems? I'll be interested in finding out, if as Virgin Support say, all Hub 5 users are impacted.
I phoned about same issues on friday they said it was with hub 5,conected lines they told me it would be fixed. by Monday morning,,Had a courtesy call from the saturday saying they had found fault and a ticket was raised and it should be fixed by today still not working , it is supposed to be nationwide .had hub5 connection for a while worked alright till tthursday
I was told when i had courtesy call that the fault had been found and a ticket had been raised
and it was beening worked on and would be fixed by 8am on the 29-11 2022 which is today
so why is it not done