Showing results for 
Search instead for 
Did you mean: 

New hub phone adapter

Joining in

In the post i was sent the new hub phone adapter because the phone line will change to fibre. What can i do if my phone is practically miles away from the hub? My parents use the landline basically and the wires on the phone are very short. Any tips would be great and thanks.


Forum Team
Forum Team

Hello seiji9
Thanks for your first post and welcome to our community.

There are 2 ways to fix this.

If the phone is a cordless and you have more than one handset you can look at plugging the base unit into the hub.

Or we can arrange for an engineer to attend and rewire the existing socket to the hub.

Which I can arrange for you.

I will drop you a private message to gain access to the account, if you decide the latter solution?

If you can check the Logo  top right of your screen that would be great.