New hub for phone switchover

[Brinders]

This is really frustrating how complicated it is trying to get a new hub for my landline due to the switchover and having to resort to joining a forum to get an answer - well done Virgin! No easy option via the website and the phone line/number to contact from the email I received just results in a text message as it’s always ‘busy’ and I’ve been trying for well over a week now. Anyway rant over can someone get in touch to help me get one of these please.?

[Adri_G]

Hi, Brinders.
Thank you for joining our help forums and for posting here, a warm welcome to the VM community.
We're glad to have you on board but we're sorry to see you're not feeling the same way due to the issues with your hub upgrade and landline switchover. 😞

We'd love to best support you with anything you may need based on this change, in order to do this I'll message you privately here soon.

Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.