New hub connection

[Kevg3]

My hub is in a separate room to the phone 

[Kevg3]

How do I get phone to work

[Paulina_Z]

Hi @Kevg3,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your landline! 

Is this in regards to the recent Home Phone Switchover? If you're having some issues setting up your landline with the new system, please let us know and we'll be more than happy to book in an engineer to help you with this.

Keep us updated so we can help further if needed.

Thank you.

[Kevg3]

Hub is in one room and phone is in another, so I need a cable to go from hum connector to phone point on wall

[Gareth_L]

Hello Kevg3.

We can look at getting a Technician out to sort this for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[Kevg3]

Not received any reply !

spoke to virgin via phone said they were booking an engineer and to leave feedback of which I have seen nothing 🤬🤬🤬