New hub and trying to connect phone to it

[robertdwhite]

Hi got new hub and trying to connect phone to it

[Robert_P]

Hello robertdwhite

Thanks for taking the time to post in regards to the new Hub and connecting your phone.

Are you having issues connecting? What is happening when trying to connect? Do you get any error messages?

Are you able to add other devices?

Rob

[robertdwhite]

I have used a adapter to connect to new hub but no ring tone 

[Robert_P · Accepted solution]

Is this via a wall socket or directly into the back of the Hub? 

Rob

[robertdwhite]

In to back of hub

[Robert_P]

Are you experiencing problems with your Hub at all or Broadband connection?

Rob

[robertdwhite]

All seems ok

[Robert_P]

I will send you a Private Message to get some more details from you as we would need to get some Virgin Media wall sockets installed or you moved to a landline via your Hub.

Rob

[Robert_P]

Thanks robertdwhite,

I have booked a visit for the next available slot which you can view here via the MyVM app. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable.

Please be aware that any changes would result in a delay to the visit as this was the earliest available, there also needs to be someone over the age of 18 in the property at the time of the visit.

Let us know if there are any issues and I'm happy to help further.

Rob