New customer - been told by online engineer that I need a new landline handset (I can phone out but incoming calls don’t ring out). He said I need an “IMS registered, DOCSIS line, 21 series” phone. I’ve tried googling that, but I’m getting nowhere. Does anyone know what I need to buy? Thanks
No, just any old new one (the cheapest Argos had to offer)! Bit of a coincidence that my handset packed up at exactly the same time that we changed over... but hey! Virgin DID need to do something initially as we had no line at all. After all morning on another phone, we eventually got an outgoing line - on a different number - but no incoming (which was sorted by the new handset). Considering part of my deal was a landline AND I had asked for my old number to be carried over, I was less than impressed with VM! If they sell you something, to my mind, a supplier should make sure it is working before they abandon you!