Virgin Media Community

[gthind51]

With the upcoming fibre phone change, I have an issue where my cordless phone is not near my hub 4.

How will this work for me ?

[Serena_C · Accepted solution]

Hi @gthind51

Welcome back to our Community Help Forum 🙂

Thanks for making this post regarding the 21CV landline switchover. If your master socket is located away from your Hub you can book a technician to wire your hub up to the master socket in its current position. If this is done at the time of switchover this will be done free of charge. Would you like me to arrange this for you?

Best wishes,

Serena

[goslow]

Or an alternative option (which you would have to pay for), see if you can buy and install an additional satellite handset for your cordless system, then plug the cordless base station into the hub and use the new satellite handset to replace the handset at the original location of the base station.

[gthind51]

Good morning Serena_C

Yes please can you arrange an engineer visit please. 

Thank you. 

[Serena_C]

Hi @gthind51

Thanks for getting back to me. I would be happy to arrange this for you. I shall send you a private message now to obtain the details required 🙂

Kind regards,

Serena

[gthind51]

Yes please Serena