Menu
Reply
GRC_PE
  • 3
  • 0
  • 0
Joining in
194 Views
Message 1 of 7
Flag for a moderator

New contract hub 3 came without phone adapter

I have a Virgin phone socket but it has never had a dial tone.     For years.   So with the new hub it says to connect the phone to the router with an adapter but it wasn’t included in the box.   Can you please send me one 

0 Kudos
Reply
JitteryPinger
  • 1.73K
  • 189
  • 348
Super solver
174 Views
Message 2 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

It's likely that your phone service hasn't been changed to the Hub 3 yet if you already had a phone line, it seems to only be new customers/ new lines being activated on hub.

If your phone line has been dead for sometime I would suggest hanging around here and waiting for Virgin team to have a look.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
Zak_M
  • 2.29K
  • 143
  • 229
Forum Team
Forum Team
150 Views
Message 3 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

Good afternoon @GRC_PE 

 

Welcome to the forum and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline services. 

 

I have just taken a quick look into this for you, It dose show that you are on the traditional landline.  Having said that, as you don't have a dial tone, we are going to need to get an engineer out to you. 

 

Can you let me know, the best time and date for you? 

 

Kind regards,

Zak_M

GRC_PE
  • 3
  • 0
  • 0
Joining in
143 Views
Message 4 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

Hi Zak

Tuesday Thursday  and Friday am after 9 and before 1pm  are best 

KR

Greg 

0 Kudos
Reply
Zak_M
  • 2.29K
  • 143
  • 229
Forum Team
Forum Team
140 Views
Message 5 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

Thank you for coming back to me. 

 

The time slots that we can book are 4 hour slots and they are 

 

  • 8-12
  • 12-4
  • 4-7 

Kind regards,

Zak_M

0 Kudos
Reply
GRC_PE
  • 3
  • 0
  • 0
Joining in
129 Views
Message 6 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

Ok. 8-12 please 

0 Kudos
Reply
Zoie_P
  • 2.16K
  • 99
  • 170
Forum Team
Forum Team
114 Views
Message 7 of 7
Flag for a moderator

Re: New contract hub 3 came without phone adapter

Hi GRC_PE,

Thanks for you reply, I am so sorry this should have been done via  PM I will pop you one over so I can get this booked in for you 

Zoie

0 Kudos
Reply