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Kiliedog
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New connection

Hi I have connected my new landline etc today. I have phoned my mobile to get my new number but I would like confirmation that my old number is being transferred before I cancel my bt line. Any idea how I check

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nodrogd
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Re: New connection

There is no need to cancel your BT line. In fact, doing so may prevent the number port from going ahead. The correct procedure is that when you ask Virgin to port your number they arrange for your BT account to be shut down on the day your number is transferred. You need take no action as this is part of the normal fixed line porting process.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kiliedog
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Re: New connection

Thank you. I am just worried that I have no paperwork etc confirming porting will take place at all!

cheers for reply

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Gareth_L
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Re: New connection

Hello Kiliedog

Thanks for your post and sorry that you a bit confused whether this Number Port is happening 

This can take 10 days from the Date of installation 

I did check a few things from here and can 100% assure you this has been requested 

If you need anything else then please let me know 

Gareth_L

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Kiliedog
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Re: New connection

Gareth you are a star..Gareth10 anxiety 0. thank you appreciate it.
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Gareth_L
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Re: New connection

Ha ha Kiliedog

Thanks for that reply 

In all seriousness though 

We are happy to help

Gareth_L

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