New adaptor

[PCairns]

I've received the new adaptor for the house phone but as my hub is in a different room and far away from the original phone line. This won't work.

Solutions please.

P Cairns

[Gareth_L]

Hello PCairns,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the location of your phone and Hub
I'd like to take a look into this for you and arrange for an engineer to come out and look at a resolution.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello PCairns

Thanks for those details.

I have booked this in for you now and sent the appointment time by a private message.

Gareth_L