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New adaptor?

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ellie888
Joining in

on ‎02-07-2022 18:06

My hub is not near my phone line. Adapter does not work. Spent an hour on the phone, told someone will call me about a long cable?? No calls received. Phone not working. Where to go next? 

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎02-07-2022 19:24

Usual bosh from CS. VM don’t supply longer cables. What they do offer is to link the hub to the existing master socket, for which a technician visit is required. 

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎02-07-2022 19:24

Usual bosh from CS. VM don’t supply longer cables. What they do offer is to link the hub to the existing master socket, for which a technician visit is required. 

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎03-07-2022 08:17

Hi ellie888, 

Welcome to the community and thank you for posting. 

Our apologies for your experience when contacting the team, this is not what we like to hear. 

I am afraid we would not be able to supply a longer cable but as part of the switchover process, we can offer a rewire by one of our technicians free of charge. 

To get this booked in, I will pop you over a private message now. This will be available via the purple envelope on the top right of this page.

Speak soon, 

 

Nat
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