on 29-01-2023 13:10
Can existing customers remain on the old 'Talk Weekends' call package at contract renewal, or are all renewals now moving over to the not as good new 'Weekend Chatter' call package ?
on 29-01-2023 13:19
Any contract renegotiation will mean moving to a currently-available bundle. That excludes any legacy packages.
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on 29-01-2023 13:25
I assume this is now classed as a legacy package now then, but will continue until a new contract is taken out ?
on 29-01-2023 13:32
Hi @backtothefuture,
If you give our Retentions team a call on 0345 454 1111, they'll be more than happy to review your package with you 🙂
Thanks
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on 29-01-2023 13:34
Hi @Aysiha_B.
I'm not sure if you were meaning to reply to someone else, but that doesn't help with my question!??
on 29-01-2023 13:47
Your package should continue as it is and as japitts has mentioned when renewing, we'd only offer the bundles available.
Should you wish to discuss our offerings further, you can speak to our team on the number provided.
Many thanks 🙂
