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beccy55
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New Virgin customer - how to keep old BT landline number

I ordered a new boradband and home phone package online.. I ticked the box to request to keep old number. I have been sent the Quickstart box which is fine (I've yet to to set it up). My first Virgin bill has a NEW phone number on it. At what point do Virgin confirm if I can keep old number/ when it will be transferred. A big issue for me as I am self employed and my home phone number is used for work.

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Emma_C
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Re: New Virgin customer - how to keep old BT landline number

Hi Beccy55, 

Thanks for your post and welcome to our community. 

Very sorry there is some concern regarding bringing your number over to us, I know you're keen to get this sorted. 

All new customers will be given a new number until their previous number is ported over. We'd need to grab some details and see what's going on with this and you need to ensure your previous landline number is still active with your previous provider or we can't port the number in. 

I'll pop you a personal message now and we'll get the ball rolling. 

Emma_C - Forum Team
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