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CeriE
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New Virgin Landline order with BT number port

Hi

I ordered a new Virgin landline on my existing broadband account and requested a port of my existing BT landline number.

I got a text to say Yodel were delivering equipment yesterday, however nothing has arrived and I haven't received a confirmed port date for my number from BT.

Could someone from Virgin confirm these details for me?

Thanks

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John_GS
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Re: New Virgin Landline order with BT number port

Hi CeriE

 

Thanks for posting, welcome to both Virgin Media and indeed the community.

 

The number ports normally go through the same day installed but if not, within 10 working days.

 

I shall PM you however to help as you say you've not received the equipment

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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CeriE
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Re: New Virgin Landline order with BT number port

Thanks John, will check your message now.

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