How do I get my old (still active)number ported to the new phone line please
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Contact your new provider & ask them to port your number. They do all the rest, including cancelling your old account as part of the transfer.
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Thanks for the reply.
I tried that, the provider is Talk Talk and they say virgin have got to contact them?
Thanks for your post - sorry about any confusion here.
Are you wanting to:
If you want to take your Virgin Media number to another provider, your new provider will need to request the number from us.
If you want to bring your number to Virgin Media then we need to request the number from your current provider.
Hope that helps
Katie - Forum Team
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Virgin have just installed the phone service and I want my old number ported over from Talk Talk.
Thanks for your help
Thanks so much for your reply - there is no reason as to why we can't get this arranged for you providing we have the capacity for the new number 🙂
Ensure you have not booked any form of disconnection with TalkTalk and then give us a call on 150/03454541111 and our Customer Care team can get this booked in for you.
We advise it takes between 10 - 14 days from when requested.
Please do pop back if you get stuck or need further assistance.
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My contract runs out withh talk Talk on the 4th feb?
Have you booked a disconnection with Talk Talk as yet marshyp?
We will not be able to process a number port if you have booked your disconnection.
I have not booked anyhing with them,I just cancelled my account.
Sorry about any confusion here marshyp, can you advise what you mean? With any provider, you usually have to give 30 days notice to leave.
If you have given TalkTalk any notice to leave, we will not be able to process your port.