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marshyp
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Message 1 of 13
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New Phone

How do I get my old (still active)number ported to the new phone line please

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Very Insightful Person
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Message 2 of 13
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Re: New Phone

Contact your new provider & ask them to port your number. They do all the rest, including cancelling your old account as part of the transfer.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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marshyp
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Message 3 of 13
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Re: New Phone

Thanks for the reply.

I tried that, the provider is Talk Talk and they say virgin have got to contact them?

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Forum Team
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Message 4 of 13
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Re: New Phone

Hello marshyp,

 

Thanks for your post - sorry about any confusion here. 

 

Are you wanting to:

  1. Take your active Virgin Media number to another provider or
  2. Bring your active number that is currently with another provider to Virgin Media? 

If you want to take your Virgin Media number to another provider, your new provider will need to request the number from us. 

 

If you want to bring your number to Virgin Media then we need to request the number from your current provider. 

 

Hope that helps

 

Cheers

Katie - Forum Team


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marshyp
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Message 5 of 13
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Re: New Phone

Hi Katie

Virgin have just installed the phone service and I want my old number ported over from Talk Talk.

 

Thanks for your help

Phil

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Message 6 of 13
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Helpful Answer

Re: New Phone

Hello marshyp!, 

 

Thanks so much for your reply - there is no reason as to why we can't get this arranged for you providing we have the capacity for the new number 🙂 

 

Ensure you have not booked any form of disconnection with TalkTalk and then give us a call on 150/03454541111 and our Customer Care team can get this booked in for you. 

 

We advise it takes between 10 - 14 days from when requested. 

 

Please do pop back if you get stuck or need further assistance. 

 

Cheers

Katie - Forum Team


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marshyp
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Message 7 of 13
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Re: New Phone

i Katie

My contract runs out withh talk Talk on the 4th feb?

 

KR

Phil

 

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Message 8 of 13
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Re: New Phone

Have you booked a disconnection with Talk Talk as yet marshyp? 

 

We will not be able to process a number port if you have booked your disconnection. 

 

Cheers

 

 

Katie - Forum Team


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marshyp
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Message 9 of 13
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Re: New Phone

Hi Katie

I have not booked anyhing with them,I just cancelled my account.

 

KR

Phil

 

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Message 10 of 13
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Re: New Phone

Sorry about any confusion here marshyp, can you advise what you mean? With any provider, you usually have to give 30 days notice to leave. 

 

If you have given TalkTalk any notice to leave, we will not be able to process your port. 

 

Cheers

Katie - Forum Team


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