Hi, I am moving from TalkTalk to virgin and requested that I keep my old number. I have tried to cancel my contract with TalkTalk but I am unable to get in contact with them in any manner, and believe me I have tried everything!!.
If Virgin take my old number, then happy days, as this automatically cancels my contract, however, if they don't or aren't able to, then I fear TalkTalk will carry on charging me until the Covid-19 is over.
Is there any way I can check if Virgin will be taking my old number up or not?
Hi You need to make sure that the landline is active with Talk-Talk on the day the Virgin Media account will be activated for the number to be ported. If you cancel the other contract the transfer might not be possible and like you mentioned once the number is ported over to Virgin that cancels the landline contract with the old provider but not other services i.e. broadband/ tv. Rob
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I hope you've done this right. If you wish to carry over (port) your number you have to ask Virgin Media to do it. You do not need to involve TT. As long as you have made this request when you signed up to VM you should be alright. The port takes between 7-10 days after go live with VM, but in the current circumstances it might take longer.
If you haven't done it right you'll need to contact VM and ask them to do the port for you. You still have time.
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