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New Landline Query

Joining in

Had the email regarding the landline fibre changeover.  My landline comes into the property downstairs and my hub (new one just received) is upstairs.

How do I connect?



Forum Team (Retired)
Forum Team (Retired)

Hi mjpklf,

Thanks for your post and welcome back to the community.

So for this, the landline would need to be connected to the Hub via the adaptor we send.

We can arrange for an appointment to do so, before we do though can the handset itself be colocated to the Hub?

Let us know,


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.