on 16-05-2023 17:56
Had the email regarding the landline fibre changeover. My landline comes into the property downstairs and my hub (new one just received) is upstairs.
How do I connect?
on 16-05-2023 18:01
Hi mjpklf,
Thanks for your post and welcome back to the community.
So for this, the landline would need to be connected to the Hub via the adaptor we send.
We can arrange for an appointment to do so, before we do though can the handset itself be colocated to the Hub?
Let us know,
on 16-05-2023 18:08
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
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