on 05-07-2023 10:11
I have been taksed by my Mother-In-Law to install the new fibre phone adapter that she received through the post. The issue is that her hub and phone connector are in 2 separate rooms. I've seen a few other comments with similar issues but the resolution is never published so i'm hoping someone can assist me please
Thanks
on 05-07-2023 10:30
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 05-07-2023 10:35
Hey matesy1234,
Welcome to the community and thanks for taking the time to post here on the forums.
As goslow has advised, we can modify the existing wiring in your mother in laws home, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L