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New Fibre Adapter

On our wavelength

So with this wonderful progression in technology how am I meant to plug my landline into the hub, when the existing landline point is downstairs and the hub is upstairs? 


I'm guessing that VM haven't thought about installs like mine.


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team
Forum Team

Hi FishFD3S


Sorry to hear of the issued caused by the recent change in the landline services, we're happy to help arrange a visit for you.


I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.



On our wavelength

Hi Rob, I have replied to your PM. 


Consider a set of cordless phones ... you can place them where ever you please.