New Customer - SHould I have my home phone plugged into Hub5?

[Mhyland]

New to Virgin Media, so far been impressed. I have had my home phone moved over  and received my Start pack with Hub 5 and 360 Box.   Phone is still working connected to old landline but there are two phone connections on the Hub should the phone be plugged into this?

[Daniel_Et · Accepted solution]

Hi @Mhyland 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're glad to hear you've had a good experience so far.

Regarding your phone, you're correct. You'll need to plug it into the "TEL 1" socket.

More information on our Fibre landline service can be found here. Please refer to the section entitled "How to install the Fibre network".

Regards,
Daniel