Thanks for the post Simonit and welcome to our community.
The team to speak with would be the installations team over 150/0345 454 1111 options 1, 3 then 1.
Hi, Thanks for the reply
if i could get through on the phone i would do but it seems it is unobtainable. I am seriously considering cancelling my order, as of today at 11.45am Virgin media have still not submitted a line cancellation and export of my number to plusnet....
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to speak to us and are thinking of canceling your order.
I have tried to find your detail however wasn't able to find your account with the details we have.
so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.