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New 21CV connection no dial tone

Oyster
Up to speed

We had 21CV connection installed today. When the engineer connected it there was no dial tone. 
He said it would take 24 hours to be activated (I've heard that a couple of times when things dont work, in the past (it always requires a second visit)) I wondered if it matters that the hub is in modem mode, not router mode. The engineer rebooted the hub but did not take it out of modem mode.

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