Menu
Reply
Andyjjohnson
  • 4
  • 0
  • 0
Tuning in
227 Views
Message 1 of 3
Flag for a moderator

NeedNeed an Engineer appt

Need to book an Engineer as phone line has stopped working

Have sat for hours waiting for someone to speak to.

Have also raised a couple of complaints through website and received letters asking me to call.  How can I call if phone doesnt work!!

 

Tags (2)
0 Kudos
Reply
Andyjjohnson
  • 4
  • 0
  • 0
Tuning in
215 Views
Message 2 of 3
Flag for a moderator

Re: NeedNeed an Engineer appt

WOW, got to speak to someone after 35 minutes, explained issue, was then told I had to be transferred, spoke to "technician", explained again the issue and that I would need an engineer.  10 minutes later after "running some tests" an engineer was booked.

 

WHY IS IT SO HARD TO DEAL WITH VIRGIN MEDIA!!!!!!

0 Kudos
Reply
Zoie_P
  • 3.54K
  • 156
  • 280
Forum Team
Forum Team
188 Views
Message 3 of 3
Flag for a moderator

Re: NeedNeed an Engineer appt

Hi Andyjjohnson,

thanks for your post, I am glad to hear you have an engineer booked, after basic diagnostics, I hope your visit goes well 

Thanks

Zoie

0 Kudos
Reply