Virgin Media Community

[Andyjjohnson]

Need to book an Engineer as phone line has stopped working

Have sat for hours waiting for someone to speak to.

Have also raised a couple of complaints through website and received letters asking me to call.  How can I call if phone doesnt work!!

[Andyjjohnson]

WOW, got to speak to someone after 35 minutes, explained issue, was then told I had to be transferred, spoke to "technician", explained again the issue and that I would need an engineer.  10 minutes later after "running some tests" an engineer was booked.

WHY IS IT SO HARD TO DEAL WITH VIRGIN MEDIA!!!!!!

[Zoie_P]

Hi Andyjjohnson,

thanks for your post, I am glad to hear you have an engineer booked, after basic diagnostics, I hope your visit goes well 

Thanks

Zoie