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Engineer1
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Need to port BT number to VM landline

Hello,

The subject says it all, really. I need to port my BT number to my VM landline. I have tried calling Customer Services, but, so far, have been on hold for ridiculous durations - today, so far, 45 minutes, with no clue as to how long until I speak to someone.

Is there another route to achieve this? It's very simple. I'm the account holder for both numbers, and they are both at the same address.

Thank you for reading.

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nodrogd
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Re: Need to port BT number to VM landline

Weekends are about the worst time to call, as a lot of customers are not working & decide to call then. Offshore support in India is still virtually non existent, which would normally take the overflow. Try calling from 8am Monday & you have more chance of getting through.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Re: Need to port BT number to VM landline

Thanks for the post Engineer1, is the line with BT that the number is on still active?

 

We would need to do a number port request which completes within 8-10 days.

 

Thanks, Emily

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Engineer1
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Re: Need to port BT number to VM landline

Hello,

Thank you for your reply. Yes, the number is with BT, and is active.

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Emily_G
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Re: Need to port BT number to VM landline

I'll pop you over a private message so we can pass security on the account and request this.

 

Thanks, Emily.

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