Need to cancel engineer appointment

[MalcL]

called virgin on 19/4 to advise I had lost phone, tv and Wi-Fi.  Engineer arranged for next week but clearly was a local area issue which has now been fixed.  The appointment made is not showing in the section where any bookings would show.  How do I cancel the appointment even though it’s not showing?  Don’t want to be high with a wasted visit and me being charged £25!!!  Help please

[Kain_W]

Hi MalcL,

Thanks for your post and welcome back to the community.

So we can get this cancelled, I've dropped you a PM to discuss further.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM MalcL,

The appointment should be cancelled for yourself.

Do pop back up if you require any further assistance.

Take care,