Similar to others on this forum we have exhausted all options to get our land line working since we moved to Virgin Media in October 2019. Since then we have wasted many hours on chats and our mobiles, but still no phone line. I would like to book an engineer appoint asap.
Thanks for posting and welcome to the community. I am sorry to hear of the phone line issues. Can you advise more about this so we can assist further? Is there no dial tone, is there a crackly line? We'll do some tests here first and if needed then book an engineer visit.
All of this has already been done over last few months. Basically the issue is that there is no dial tone nor can anyone call us. We have written to the CEO of Virgin but to no avail. We now just want to pay the £99 and get an engineer or we will have no alternative to cancel the direct debit service.
Honestly we have tried for 4 months and continue to just get through to automated services with no real person that we can speak to. It's beyond frustrating.
I presume you mean that someone from VM will come back to me - do you have any idea of how long before a real person from Virgin can address this? Sorry I haven't used this before and not sure the protocol.
We have lived at the same property for 14 hours and have always used BT for phone and wifi. In Oct 2019 we switched to Virgin due to poor wifi performance with BT and also switched our land line. The engineer came and set the wifi and said that he had set up the phone and that it should work within the next 24 hours. Something to do with the BT line needing to turn off and the Virgin line (we were keeping our same number) to take over.
Well the landline never worked from this point on. There is no dial tone and we have been online with Virgin for countless hours for them to run diagnostics, but we are never able to get a resolution. This is hence why I feel that an engineer is the next step. We need to have a technically qualified person come and resolve it.
can i ask a couple of questions - where are you plugging the phone into - did VM fit a new telephone box internally - in some areas last year they went to VOIP which means the phone plugs into the hub3