Need to book an appointment about fibre phone

[Barbrg12]

I have received an email saying I need to book an appointment for a Free technician to visit re the switch over of my phone to the new fibre network. But when I call 150 I’m not offered this option, why and how do I it. 
thank you

[Travis_M]

Hi @Barbrg12

Thanks for posting on our community forum

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards

[Travis_M]

Hi @Barbrg12

Thanks for confirming all of the required details via our Private Message, glad to hear your appointment went well and you're very happy with how the tech visit and switchover went 🙂

I hope you have a great day and please do be sure to contact us if you require any further assistance in the future.

Regards