Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't got a dial tone, is this a new connection , has the line worked previously, how is the phone connected, is it via the wall socket or the router?
I have tried to have a look our end however haven't been able to find your account with the details we have for you.
Thanks so much for popping back - you advise that you no longer have broadband connected? Can you elaborate on what you mean? If you get your landline via your Hub, you will need to have an active broadband connection for this to work.
Do you mean that you are having a fault with the broadband also?
The phone line is connected to the router. The phone line has been working fine for over 12 months. We do not use the broadband. A tree was dug up in our front garden. Since then the phone has not worked.
We keep trying on our mobile to speak to someone but just receive an automated operator.
would really appreciate someone advising how we can book an engineer to check the line. We don’t mind paying.
Our system cannot run tests on your router. Is the router turned on?
Have you also received a calling card asking to call us and quote RP Block?
If the router is on, are there any lights on the hub?
We need to check the following
• the hub is switched on, the power cable is connected securely and it is switched on at the socket
• the coax cable are securely connected to the hub, to any splitters that are in use and to the wall socket
Once the cables have been checked, reboot the Hub.
The Hub can be rebooted by using the button/switch at the back of the Hub or by turning the Hub off from the mains then turning it back on.
It may take a few minutes for the Hub to re-establish the connection.