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Need cable to connect phone to to Hub3

Hi

When the engineer set up my new Hub 3 a few weeks ago, he left an adpater so that I could connect my phone (currently plugged in to a BT wall socket).  Unfortunately I seem to have lost the adapter.

Where can I go to get a replacement adapter, or cable that will replace the existing BT-compatible one? Have attempted to contact Virgin, but it's almost impossible to call them.  If Virgin can't help I'd be prepared to buy a cable myself if I knew exactly which socket-type the Hub3 uses for the phone connection. It looks almost like ethernet, but the size is slightly different

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Re: Need cable to connect phone to to Hub3

It's an RJ11 plug to BT socket.
You'll find them on eBay or Amazon.
Mine was left plugged into the back of the hub (best way not to lose it).
M350 over FTTP
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Re: Need cable to connect phone to to Hub3

Just what I needed. Thanks very much!

Most adapters on Amazon are RJ11 socket to BT plug, but searching for "RJ11 plug to BT socket" got me the right version.

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Re: Need cable to connect phone to to Hub3

HI MichaelM21, thanks for the message and we are happy to see that this is on the way to becoming resolved, please let us know if you require any further assistance. Chris, 

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