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Need an engineer to set up Virgin Wall Sockets

Ordered Virgin Broadband, and will get the quickstart box soon. However the flat I have just moved into has not got the correct wall sockets. All the call centers are down and the help on the virgin media website is no help. Any help will be appreciated.

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Re: Need an engineer to set up Virgin Wall Sockets

if you were able to order the quick start the flat has had services before. Have a good look around for the virgin port

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Re: Need an engineer to set up Virgin Wall Sockets

Thanks for the reply, I looked around extensively and I can guarantee there is no such socket, perhaps it was recently replaced during a recent remodel.

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Re: Need an engineer to set up Virgin Wall Sockets

its possile they shouldn't be removed but often people do remove them.

VM staff will reply here in the next few days and they can arrange an engineer to install for you

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Re: Need an engineer to set up Virgin Wall Sockets

I'd recommend contacting on 0345 454 1111 tomorrow morning and speak to someone from Pre Installations to see what they say, alternatively you can wait for a member of Staff to reply here within the next few days. 


** I work for VirginMedia but all opinions posted here are my own.
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Re: Need an engineer to set up Virgin Wall Sockets

Hi raghavgupta639,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any inconvenience with being unable to complete the self installation. 

 

What I will do is private message you so we can get an engineer booked in to assist with this. 

 

^Martin

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