Need an adaptor

[AnneLogie1]

My phone line is dead & I do not have an adapter. I rang VM on Sunday 20 Nov, the day before switchover date, and said I hadn't received my adaptor yet. She requested one for me but I haven't received it yet. I asked if I would be cut off on switchover day and she said not as she had put in this request. In spite of the reassurance we have been cut off. Can you check if my adaptor is on its way to me?

[Travis_M · Accepted solution]

Hi @AnneLogie1

Thanks for posting on our community forum and sorry to hear about the issue with your landline.

I will drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox.

Regards

[AnneLogie1]

The adaptor arrived today and all working okay

[Travis_M]

Hi @AnneLogie1

Thanks for your response

Absolutely great to hear this is all up and running now, please do be sure to contact us if you require any further assistance.

Regards