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Serena_C
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Message 11 of 13
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Re: Need a technician - no dial tone

Hi @Tracey06

I have checked our systems and can see that the engineer visited during the allocated time slot but has stated that no one was home. Please note, a £25 charge may incur due to this. I have rebooked an engineer visit for you now and shall send you a private message containing the details of your appointment.

Kind regards,

Serena

 

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Tracy06
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Message 12 of 13
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Re: Need a technician - no dial tone

Thanks for booking me a technician. I was at home all day yesterday waiting for the technician and left a note on the door telling the technician to come through and knock loudly on flat door as the bell was not working.  

I feel like the technician might not have been able to find the right address as we are hard to find and this happens a lot with our post. I would be willing to give easier instructions on how to find my flat over private message if you would think that would help. Or I could send you my mobile phone number so that they could call me if they were having trouble locating my flat.

 

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Serena_C
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Message 13 of 13
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Re: Need a technician - no dial tone

Thanks for the details Tracy. I will send you a private message now to discuss detailed instructions on how to find the flat, then I can update the notes on the engineer booking to ensure the engineer is informed of how to find your place.

Best wishes,

Serena

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