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ClaudineMac
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Need a new password for 150 but no text message

Hello

I have a fault with my landline. I have phoned 150 but need a password. I have forgotten this.

The automated phone message asked me to put in my mobile number. (This is not a Virgin mobile phone). It said that it would send a text. But no text arrived.

I need to get access to help through 150 urgently. I am an old person who lives alone.

Thank you.

 

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Jodi_S
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Re: Need a new password for 150 but no text message

Hi ClaudineMac,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues with our landline. We know how important it it to have a working line.

 

We will certainly look in to this for you but we first need to do the process of elimination just to make sure it's not your equipment at fault.

 

Can we ask if you have been able to try another handset in the master socket? Also if you have any extension sockets plugged in please can you make sure these are all unplugged and just try the one phone?

 

Please can you try the above and come back to us for further assistance.

 

Kind regards Jodi

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