Need a new hub for phone service

[Squishty]

Need Help.

I got a message stating

'On 17th January 2024, your home phone service will switch to our fibre network.'

'For this to work, you’ll need a new Hub.'

I have tried repeatedly to phone 150 but there just doesn't seem to be an option for this.

I've tried waiting to speak to someone about a 'phone line problem', but was waiting on the phone for ages and didn't get a response.

Webchat doesn't seem to be a thing, all I could find was a virtual assistant which was next to useless.

Any help to sort this out would be much appreciated.

[Matthew_ML]

Hey Squishty, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM so we can look into this, please keep an eye out for it. Cheers 

[Matthew_ML]

Glad we have manage to get this resloved, please do keep us updated on how the visit goes. Cheers 

[Squishty]

Technician arrived today (Tom ID: 56839)

He was very professional, swapped out the hub and configured everything.

Phones now works again and I have the added bonus of a new hub providing faster download and upload speeds.

Thanks Matt, for getting this sorted, very much appreciated.

[Adri_G]

Hey, Squishty.
Thanks so much for this update, we're delighted to see you're happy with our staff support on this matter and your new hub fitted. 🙂

Please do feel free to get back to us on the help forums if you need  more help in the future.
Best regards,