Virgin Media Community

[mccafferyshand]

Need a Replacement VOIP Phone Adapter

Have ordered twice by phoning customer service team but have been waiting almost a month and haven't received one.

Can anyone help?

Have had Virgin broadband and a VOIP landline for years but never actually plugged a landline in.  I realised about 6 weeks ago that I now need to use a landline and when I went to go set it up I noticed that the wee adapter in the box was busted up and unusable.

Have spoken to the call centre twice (95 mins on the phone in total) to request a replacement.  Told both times that it would be with me within a week.  Now almost a month since the last call and still no sign of it.

I have an older disabled person at home who cant work a mobile phone so really need a landline set up ASAP. 

Can anyone please help advise how I can get the VOIP adapter to plug in to the back of my router asap please?

Thanks 🙂 

[Arissa_H]

Hi Mccafferyshand.

Thank you for posting. Sorry to see you have not received it just yet. 

I will be private messaging you to look into this for you.

Please watch out for the purple envelope. 

Thank you.

[mccafferyshand]

Thanks Ari