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NO TELEPHONE LINE

HI, i joined virgin on 10/10/20, from bt, i have internet and  tv channels but no phone line. no number,

 nothing,  i brought my number from bt, ive tried loads of messages, calls from my mobile, over an hour every time i try to speak to somebody, please help,

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Message 2 of 16
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Re: NO TELEPHONE LINE

Hi mrbob1,

 

Welcome to the Community Forum.

 

I'm sorry to hear there's been a few problems with your landline since switching over to us from BT, I do hope all of your other services are working and you are satisfied with them.

 

Is your landline currently still active with BT? Did we also advise of a date which your landline will switch over to us? This can usually take up to 14 days, although I appreciate you joined us on 10th October.

 

Let me know,

 

Beth

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Message 3 of 16
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Re: NO TELEPHONE LINE

hi beth,

the number is no longer with bt,and no ,no one advised me when phone would change over,niether did they give me a phone line with emergency number,

thanks  bob

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Very Insightful Person
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Message 4 of 16
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Re: NO TELEPHONE LINE

did you cancel the BT line or did you let it cancel when the number was ported

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 5 of 16
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Re: NO TELEPHONE LINE

Hi mrbob1

Do you know who the original owner of the number is?  As in, is the number in question from BT originally?

Regards


Lee

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Message 6 of 16
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Re: NO TELEPHONE LINE

yes me, it came from virgin when i went to bt and then back again.bt hasnt got it
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Message 7 of 16
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Re: NO TELEPHONE LINE

So Virgin Media or one of the previous companies Virgin Media took over, originally provided the number?

Regards


Lee

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Message 8 of 16
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Re: NO TELEPHONE LINE

i cancelled bt told them i was joining virgin with my number,virgin started on 10/10/20,bt finished 26/10/20,
i spoke to a person at virgin ,he said the numbers been alloted to me but not ported
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Message 9 of 16
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Re: NO TELEPHONE LINE

But was it originally a Virgin Media or one of the companies Virgin Media purchased in 2007, that provided the number?  If it is and the number is no longer with BT, then there's a good chance the number is in some 'pool' with Virgin Media.  Which means we can locate and assign it. .

Regards


Lee_R

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Message 10 of 16
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Re: NO TELEPHONE LINE

yes virgin number for 19 years, cheers
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