NO CALLER ID/NO 1471 AGAIN

[fergmaun]

Phone line was dead on Tuesday 7 December 2021 so engineer came on Saturday 11 December 2021 and fixed phone.

But on Tuesday 14 December 2021 phone was dead again so rang same engineer  who fixed landline on Thursday 16 December 2021 but still no caller id or no 1471 working.

Was on live web chat and then on to phone tech both said reconnected at their end but still not working.

As our phones were working fine before phone went dead - no problem with our equipment. 

Please can you sort this fault please.

Charles Maunsell

[Zak_M]

Good morning @fergmaun, 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are still having some landline issues. I will pop you over a PM so that I can clear DPA and get this sorted for you. 

Kind regards,

Zak_M

[fergmaun]

Hi Zak_M

Just to let you know I have working caller id and 1471 working again.

Can you confirm how the fault was fixed please.

Charles

[Zak_M]

Sorry for the delay in getting back to you. 

This should now be working, please can you check and confirm? 

Kind regards,

Zak_M

[Zak_M]

Thank you for coming back to me. 

When the engineer attended they strip the call features back to the basics & they didn't put it back on when re-instated the line. 

Kind regards,

Zak_M

[fergmaun]

Hi Zak_M

Thanks and great to have it back working

Charles