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baaartman
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NGT 18001

I am disabled and cannot speak clearly.

I cannot use the ''phone and can't use NGT as I keep getting a 'fax' noise on the line when I call 0345 and 0800 numbers. I have been told by NGT helpdesk that my provider may have a block on using the 18001 prefix. If so can you remove it please.

I cannot contact you any other way. I have tried the SMS 3 times and you have not replied. I have also tried messaging you, but have missed you everytime - because of the delay (literally hours!) I cannot wait by my computer ALL day just incase you answer.

I think your conduct towards disabled people is APPALLING and I will raise a complaint. How else am I meant to contact you? - You don't even have an email address to contact you

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Alex_RM
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Re: NGT 18001

Hi baaartman,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the line, this has been passed ro our telephone faults team to investigate the issue further, they should be in contact within the next 24 hours. 

 

I've noted it to say you prefer contact via email.

 

Alex_Rm

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