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Forum Team (Retired) Kath_F
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Message 11 of 15
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Re: Mystery Calls to 0123 000 0000

Hi jamieallan21, 

Thanks for coming back to us on this. 

I'm afraid you will need to speak to the team on 150 / 0345 454 1111 for them to look into this and check things out. 

We're unable to look at call charges via the community. 

Come back and let us know how you get on. 

Thanks,

Kath_F
Forum Team



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morganzmeuk
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Message 12 of 15
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Re: Mystery Calls to 0123 000 0000

This happened to be in my last aug bill. 12 calls all of 1 min duration many in the middle of the night. 6 of them are to 0123 000 0000. The rest are local numbers. The odd thing is that we do not have any phone devices connected in the house. Just empty sockets. We made a decision to stop using the landline many months ago. So this really stands out for me because our call charges have been zero for ages. We only get an extra charge if we buy a film or something. I have called virgin who said they will send an engineer to check the line because it may have a crossed line. My concern is that this is some soft of electronic hack. If it was a crossed line with another human being then the calls would be different durations.

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morganzmeuk
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Message 13 of 15
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Re: Mystery Calls to 0123 000 0000

FYI I called the other 9 numbers from my mobile - 0161 manchester then 3135122, 3321661, 2121232, 3221211, 3113112, 2318227, 3131112, 4814412, 3511141. none got through to a person. most hit a recorded message to say the number was unavailable or "invalid number" or "not allocated". 1 of them hit a tone so I assume was a fax machine. Only 1 of them rang but noone picked up. So i guess that rules out a crossed line with a neighbour calling for pizza. I will post back next sat when the technician completes the diagnostic.  

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Forum Team
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Message 14 of 15
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Re: Mystery Calls to 0123 000 0000

Hi morganzmeuk,

 

Thank you for reaching out to us in our community, I am sorry to hear you are being charged for calls you believe haven't been called , the technician will be able to establish if this is a cross line, please let us know how you get on.

 

Regards

 

Paul.

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jamieallan21
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Message 15 of 15
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Re: Mystery Calls to 0123 000 0000

Hi,

I just got an email to say I had a response on this old thread. To give an update I left VM after my 12 month contract. During that time I reckon there were 8 months when I was charged for calls under £0.50 that I hadn't made and are not listed on the bill because they are under £0.50. I got a call from the retention department looking to persuade me to stay and I outlined the two reasons I was leaving.

1. spurious call charges to a number that didn't exist which effectively added about 1% to the total cost of VM over the year.

2. scammer calls from south east Asian callcentres on everything from router IP address compromised to credit card fraud - for a credit card I didn't have. There could be 5-6 of these a day in some instances.

The guy I spoke to in the retention dept. said the first was definitely the speaking clock but that their system mis-identified it as 0123 000 0000. I pointed out that I had a smartphone which gives exact time, a wrist watch and would never use the speaking clock. He said something interesting about the scammer calls though. He said that VM had no filter to stop these but he thought other companies like BT and Plusnet did. I have moved to Plusnet and I ported my old number with me as the extended family and friends have that as a secondary means of contact. In the almost 3 weeks since moving to Plusnet we have not had one scammer call.

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