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Frimz99
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My upstairs neighbour has broadband I live downstairs by the door and I can't

Hi,

I live in a ground floor flat. I'm with Sky and the internet is terrible, and I'm desperate to switch to Virgin.

When I type in my postcode, and flat number to check availability on the Virgin website, it says broadband is not available in my area. However, when I type in my upstairs's neighbour's flat number, the website says it is available.

When I call up, the salesperson is always rude and unhelpful and tells me that my neighbour doesn't have virgin, when indeed I have seen Virgin media in her house and she receives bills from Virgin; I even saw the engineer coming!

Is there a way to get someone to actually check for me?

 

 

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Christy_D
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Re: My upstairs neighbour has broadband I live downstairs by the door and I can't

Hi there

I can check this for you

I'll send over a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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