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mbislam
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My telephone number has not transferred from BT to Virgin Media

Last week, the VM technician said the number transfer from BT will take up to 7 days.

Today, I called VM to be told to call BT to keep the telephone number active for another month for an unknown reason. This means that I need to pay for a month of line rental and possibly other charges. 

I've got a cancellation letter from BT starting that my services are ending on the 25/07/2020.

I do not feel convinced that I able to keep my number, and now I have to pay BT at the same time to keep the telephone line active

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Tom_F
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Re: My telephone number has not transferred from BT to Virgin Media

Hi mbislam, thanks for getting in touch - apologies for the delay getting back to you here.

 

Apologies also for any delay or confusion around your number port. In the interest of getting this sorted asap I'd like to take a look and see what we can do to help. Please look out for my PM and get back to me when you can and we'll take it from there.

 

Tom 

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