We do apologise ValDowens,
As this is a digital service only, we don't have the facility to make outbounds calls from here. We do apologise that you were not informed that you will be changing to our new home phone switch over.
All customers will eventually be changed over to this service, as it is a government requirement.
For more information about the home switch over please check the link here https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover
If you're not happy to purchase cordless handsets, we can arrange an engineer to attend and install some additional wiring so you can have your phone re-located back to the living room.
Please let us know if this is something you would like us to do.
Kind regards Jodi.