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davidwogg
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My son who has disabilities phone line problem

my sons landline is down. he is on the Govnt very  vuknerable list so I heed to keep in contact. He is in the Hall Green area of Birmingham. When you ring his number it goes immediately on to voive mail. We are both Virgin media customers. PS there wre 3 power cuts in his area today

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Gareth_L
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Re: My son who has disabilities phone line problem

Hello davidwogg

Sorry to hear this has happened

Have you been able to get an engineer booked yet

Let me know asap if you need any more assistance 

We do have a priority fault process for vulnerable customers 

Gareth_L

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davidwogg
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Re: My son who has disabilities phone line problem

Apparently there is aan oitage problem in his area b28 9ja but his landline is still down and has been since 2 pm yesterday. When you ring his number it goes straight on to answerphone. His name is Andrew j Ogg
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Gareth_L
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Re: My son who has disabilities phone line problem

Hello davidwogg

I have checked the area and it all seems okay

Is your son still having the same issue with no Dial Tone?

If so let me know and I can get this booked asap 

Gareth_L

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davidwogg
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Re: My son who has disabilities phone line problem

His system was back working at 4.30 pm yesterday ty, Si it was off for 2 days

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Gareth_L
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Re: My son who has disabilities phone line problem

Thanks for replying davidwogg

If anything else happens like this again 

Jump back onto here and we can get an engineer booked out as soon as possible 

Gareth_L

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