Virgin Media Community

[lbrierley1]

Hi

I live at number 55 and my neighbour lived at number 53. We are both Virgin customers and have problems with our landlines. The green junction box is number 15.

[Zak_M]

Good morning @lbrierley1 

Welcome to the forums and thank you for taking the time to reach out to us. 

I am sorry to hear that you have had some issue with your landline services. 

Are you able to let me know if there is anything listed service status page ?

If not please could you let me know how you are connected to your landline?  Is it via the traditional wall socket or via the hub? 

Kind regards,

Zak_M

[lbrierley1]

Hi

Both my neighbour's phone and my phone are connected via a wall socket.

[lbrierley1]

I ran the Service Status from your site and it says there are no issues with the phone. Because my neighbour's phone stopped working at the same time I am presuming that the problem lies with the junction box as it has done previously.

[Paulina_Z]

Hi @lbrierley1,

Thanks for getting back to us about this and thank you for checking the Service Status page.

Are you having issues calling specific numbers, or all numbers? Are you able to receive calls at all? Do you have an active dial tone?

Please let me know, so I can run further diagnostics on your account.

Thanks,

[lbrierley1]

Hi Paulina

I have just tried a different handset which works so it looks like the problem lies with my current handset. Next door neighbours also tell me that yo have fixed theirs. So thanks.

Louise

[Paulina_Z]

Hi @lbrierley1,

Thank for getting back to us and keeping us updated on this issue. We're glad that the issue has been resolved and that you and your neighbour have working landlines now.

Please get back in touch with us if there are any other issues you may need help with.

Thanks!