My landline is dead.

[jcl]

Same thing happened 2 weeks ago when someone on the chatline fixed it by sending through a signal to reset things. Have been speaking today to various people on the chatline since 2:15 but they won’t help and say I need to phone. I only have a pay as you go phone so need to find some way of contacting someone online.

[Nathan_B · Accepted solution]

Hi there @jcl, welcome back to our forum and thanks for your post.

I'm sorry to see you are having issues with your landline. I have checked our system and can see this may be linked a known issue in the area. This is logged under the reference F010224014. The current estimated fix time for this is 04/11/22 at 12:50. This is an estimate only so can change depending on the complexity of the issue.

If you need any further help with this, please let us know. We will be happy to help.

Regards

Nathan

[jcl]

My phone did start working again yesterday evening after being off for most of the day. Thanks for the information, Nathan, I do wish this sort of information was on the check your status page instead of always telling me there is no issue. Is there any way of contacting virgin online to report a fault? It is very difficult when it is the landline that isn’t working. I know there is an 0345 number to ring but due to the long wait times to get through to a technical person I cannot really use this number from my pay as you go mobile.

[Nathan_B]

You're very welcome 🙂 Generally any network faults would show on the service page unless it is an SNR specific issue.

If you ever have any further issues in the future, please feel free to pop us a message on here. We are always happy to help.

Regards

Nathan