My landline is dead I don't have a mobile,landline says check line,it's been down since 1st of Dec.Help.

[pushkincawshee]

I don't know what body means!!

[Kath_F · Accepted solution]

Hi pushincawshee, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I'm sorry to hear your landline is not working as it should be currently. 

Taking a look at things this end, there are no open area faults affecting the landline services so this looks more like an individual issue. There are a few checks I will need you to go through. Can you let me know the following please:

• ➡ Does the landline work if plugging a different handset into your socket?
• ➡ If you don't have another handset, are you able to try your handset in another socket?
• ➡ When calling any number, do you get any tone?
• ➡ When receiving calls, does your landline ring at all?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂

Thanks, 

[pushkincawshee]

This is for Kath_F  Forum Team  from pushkincawshee.I don't know how to get back to you I'm 79 and out of my depth,I don't have VM broadband and operate this tablet with a '3' mobile myfi unit.I really hope you get this,anyway I tried all the things you asked and nothing worked all dead,I only have one socket which is in my bedroom,on the phone it says'check line'.hope this gets to you,kind regards Christine.

[Ashleigh_C]

No problem and thank you for getting back to us @pushkincawshee 

I'm going to pop you a private message so we can take a closer look into this and see if we can get the phone issue resolved as soon as possible for you. 

I will pop you a private message across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @pushkincawshee 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment