Virgin Media Community

[Jenny20]

Have been with Virgin for years. My landline has suddenly stopped working. Went on the help pages and did all it says including buying a new phone as thought that was the problem.  I still can’t phone out or receive calls or even get a dial tone. 

[Ilyas_Y]

Hi @Jenny20 thanks for reaching out to us and a warm welcome to the Virgin Media forums! 👋

I'm sorry to hear about the issues with the landline you're having 😞
As you have advised you have done the self checks on your end without avail, I will assist you further on this and investigate this matter for you.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Jenny20 on the forums page.

I'm glad we have been able to assist and make arrangements for a repair.
As always - reach out if you ever need any assistance and let us know how the appointment goes!

Kind regards,
Ilyas.