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My landline has been disconnected

Tuning in

My landline has been disconnected. VMedia claim there is no problems. 
However, I have no connection, I have no incoming or outgoing calls. 


I just checked (again). 
I have no way of connecting my phone to my Wifi Hub. 
The phone uses BT connection.

Also - if I'm connected via the internet, and the internet goes down, (as it did earlier today)
... how do I inform VMedia? As both internet and phone are disconnected. 

If this is not a disaster already, there's worse to come! 

I have not had any PM's yet. 

I need something that connects my phone to my wifi-hub. 


Hello Splattis,

Sorry for the delay.

Can you check the purple envelope now please.


Hello Splattis.

Thanks so much for your private message and confirming your address, I have now booked you a visit for the loss of telephone  – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Can you please let me know how the visit went.

Thank you. 

I hate complaining, but this was otherwise irresolvable. 



You're welcome @Splattis

No worries at all. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent