My landline automatically called my sister twice during the night, since VOIP switchover.

[mikebhm]

I have just had a message from my sister that she had two calls from our landline during the night.

How can this happen?

How many other calls has it made?

How do I see the call log?

How do I stop it?

Ironically I recently tried to cancel our landline altogether but because of Bundle pricing it was cheaper to keep it with all options removed. Think I will revisit this.

[John_GS]

Hi @mikebhm

Thanks for posting and welcome back to the community.

How very odd. Can you do me a favour as I want to check something, can you ring your own mobile from it and just confirm the right number appears? 

Best wishes,

[mikebhm]

Thanks for quick reply John.

I have just done as you requested and all seemed normal. When you said "confirm the right number appears".....appears where?

The correct number (my mobile) appeared on the landline handset screen. 

[John_GS]

So if you phone your mobile from the landline, on your mobile phone, does the correct landline number appear? 

Best,

[mikebhm]

Yes my mobile shows the call as coming from my landline number, correctly.

[John_GS]

Thanks for coming back to me. Can you try the other Telephone port in the router for me? Then monitor it see if it happens again? A crossed line is seemingly ruled out by the above.

Ta, 

[mikebhm]

There is no dial tone when phone plugged in to other port on the router, so I can't repeat call my mobile form the landline.

If I call the landline from my mobile I hear the ringing tone on my mobile but nothing is happening on the landline. I can't answer the call.

[mikebhm]

can I pick up on the other questions in my first post....especially:

Can I view a call log anywhere?

Would simply unplugging the phone from the router stop such events ? (since we don't want the landline anyway)

Thanks

[John_GS]

You can certainly view the call log in your online account.

It may have just been a tripped switch or something as nothing comes up even on Google for it tbh. 

Yeah you can unplug it if you don't want the actual landline - I appreciate your comments earlier, I'm the same, it's cheaper to have it in the bundle but I've got no physical landline here.

Best,

[mikebhm]

UPDATE

My sister (and husband) have come back to us very apologetically to say it is NOT our number that called them in the night!

I am very sorry for this false alarm and appreciate the excellent response.